Privacy Policy
Effective date: November 1, 2026 · Version 1.0
We collect only what we need to place your calls and run your account, and we never sell your personal information or share it for advertising. This policy explains what we collect, why, who helps us and your rights under Canada's privacy law (PIPEDA).
1. What we collect
| Information | Examples | Why we need it |
|---|---|---|
| Account details | Name, email, phone, country, language, password (stored encrypted) | To create and secure your account and call your own phone |
| Your contacts | Name, phone number, preferred language, group, "stop" requests | To call the people you choose, in their language, and honor opt-outs |
| Your messages | Text you type, voice you record, the translated text and generated audio | To create and deliver the calls |
| Call results | Time, answered or not, voicemail, call length, "yes" or "stop" replies | To show your delivery reports |
| Sensor information (MyAlerts.Pro) | Device names and IDs, door or motion states, battery level, location labels, names you add to alerts | To send alerts when a sensor or button is triggered |
| Payments | Pack bought, amount, date, Stripe reference | To add credits and keep tax records. Stripe holds your card details, not us |
| Technical data | Browser type, error logs, IP address in server logs | To keep the Service working and secure |
Don't put sensitive health or financial details in messages unless they are needed.
2. Service providers we use
These companies process information for us, only to provide the Service. Some are in the United States, so your information may be stored or processed outside Canada and be subject to the laws there.
| Provider | What it does for us |
|---|---|
| Supabase | Database and sign-in |
| Netlify | Hosts the websites and app code |
| Twilio | Places phone calls and sends WhatsApp and text messages |
| ElevenLabs | Creates the natural-sounding voice for calls |
| Anthropic (Claude) | Translates messages and understands spoken "yes" or "stop" replies |
| Stripe | Processes payments |
| Resend | Sends account and notification emails |
3. How long we keep it
Voice recordings and generated audio: 30 days, then deleted.
Call results and delivery reports: 12 months, then deleted.
Contacts and sensor settings: until you delete them or close your account.
Payment records: 7 years, as Canadian tax law requires.
After you close your account, we delete your remaining personal information within 60 days, except records the law requires us to keep.
4. Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent. Email us and we will reply within 30 days. You can delete contacts and download your call reports in the app yourself.
People you call can stop all future calls by saying "stop" or pressing 9. They can also email us to ask what we hold about them.
If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
5. Security
We use encrypted connections, access controls and providers with strong security practices. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner as the law requires.
6. Children
The Service is for adults 18 and over. We do not knowingly collect information from children who hold accounts. Contacts may include family members of any age only with the consent of a parent or guardian.
7. Changes and contact
We will post any changes here with a new effective date. Privacy questions: Geoffrey Hicks, Privacy Officer, GeoVation Designs, PO Box 17, Lakeside Stn Main, NS B3T 1M6 · ghicks@geovationdesigns.com